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Capital One Reviews & Complaints
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REVIEWS & COMPLAINTS1,187on USAComplaints · 2 in last 3 yrs
PHONE1-800-347-2683Discover card customer support
WEBSITEcapitalone.com
HEADQUARTERSMcLean, VA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,187 complaints on USAComplaints, including 2 published in the last three years.
- Wrong payment coupons, misapplied payment and no payoff figure
- Committed Fraud and Identity Theft in my name
- Interest rate raised 10% despite eight years of on-time payments
- Fraudulent charges, 23% rate notice and new service fee on basic card
- Fraudulent loan offers for existing card holders
- Repeated over-the-limit fees caused by added protection fee and finance charge
- Overlimit fee charged again after APR increase and past due fee
- Credit limit stuck at $1000 after 13 years as responsible customer
- Bailout money taken while jobs are sent overseas
- Balance transfer confirmed at 0% interest but billed 18.99% finance charge
- Unexplained monthly analysis fees on free checking account
- Advertised 0% on balance transfers but terms apply only to purchases
- Daily collection calls after falling four days behind on payments
- Account closed over a cancellation request I never made
- Fixed 12% rate changed to variable 22.9% despite good payment history
- Credit card dispute refused after carpet was switched by merchant
- Credit report accessed 20 times without any account or request
- Direct deposit of $800 missing after prepaid card accounts were closed
- APR raised from 4.40% to 29.4% despite never paying late
- Change in terms notice signals another interest rate increase