We bought a car about two years ago, unfortunately for us the dealership went with Capitol One Auto Finance. They are by far the worst. Their customer service is outsourced to India and half the time they talk over you, so you cannot even have a civilized conversation. Unfortunately, due to some difficulties and had fallen behind, actually four days behind on my payments. Well needless to say, the calls began every day three to four times a day. I tried to work with these people, but forget it. I wanted to refinance, but they do not refinance, they said they would put a payment to the end of the loan, but only if I could bring the account up to date. Well I would not have asked for the help if we did not need it. They are absolutely the worst to deal with. Even if the payment is made they still continue to harass. They are not willing to work with their customers at all.
There customer service is the worst. Stay away from capitol one.
0 comments