Complaint / review text:
I have had my Capital One credit card for about 13 years. I make decent money, certainly more than than I made when when I was 13 years old when I opened the card as a 'starter' card. However, my credit limit is still $1000. Which renders the card pretty much useless to me, as I would be very likely to get all kind of fees for going over the limit. Not only is $1000 a lot less than it was in the mid-90's, but I am now an adult who can certainly pay off a balance on a card. I have now called several times to get a credit limit increase, and I have always been unsuccessful.
Today, it was explained to me that I can not get an increase because I do not use my card for everyday items and because I pay off my card too quickly. Basically, I can not have an increase because I am financially responsible. She explained to me that I need to buy everyday items with the card (and she provided examples such as groceries, gas, etc.) and that I need to carry a balance. Charging groceries and paying interest on them is not a good financial practice... That would be a high-risk individual. Even if I were to do that, I would not use this credit card with such a low balance, as it would be too risky with the fees. However, that is the point. They want individuals who rack up high fees.
Additionally, she threatened that if I didn't use my card anytime soon, they would cancel it. I just used it a few months ago, which she was very aware of. I am a long-standing customer of Capital One, and I find this treatment uncalled for. I have other cards, and they are the ones I use. However, this is my oldest card, and I would like to use it if they were reasonable.