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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Out-of-area roaming bill grew to over $800 after coverage promise
- Charged for roaming in areas shown as covered on the coverage map
- Local service offer changed long distance rate and led to a $232 bill
- Old contract sent to collections after four years of silence
- Prepaid GoPhone cut off when balance runs low
- Closed phone account still billed, then sent to collections
- Weeks of runaround setting up home phone service and inside wire fee
- Promised service charge waiver credits never applied
- Verbal contract claimed after phone purchase, $150 early termination fee
- Promised extra minutes never honored after retention call
- Number porting delayed beyond promised 7 days and extra month billed
- Billed $1900 for service cancelled before military deployment
- Wrong line changed, then bills of $771, $950 and $1300
- Repeated billing errors, incorrect roaming charges and missing minutes
- Hidden fees, billing errors and an abusive collection call
- Disputed charges reported to credit bureau and cost me a home loan
- Billed for a contract never received and sent to collections
- International call to Guinea-Bissau billed but never made
- Roaming charges despite agent assurance and arbitration dispute
- Collections billing for old phone number and no bill ever received