I have a complaint regarding Cingular Wireless. I had an account with Cingular Wireless years before I started working for a comapny out of California, Alternative Technologes. I used my phone for work and my company reimbursed me. When I left the company in October I had a three way call with Cingular Wireless, Alternative Tech and myself giving them permission to take over the phone number and responsibility for billing. The phone number they took over was 508-498-4101.
After this account was transferred I opened my own account with Cingular in the Gardner, Massachusetts office, phone number 978-790-7952. I have the contract that shows my correct address on it. I never received a bill from this new account. I went down to the Gardner office at two different occasions once in December and once in January to notify them and they said they would take care of it.
The third time in February I canceled my phone out of frustration. I still had not received one bill.in January I received a call from Collection Companies of America stating I was in collections for my car phone. I asked them what the number was they were referring to and they did not know. I called accounts payable at Cingular and asked them for information and the woman I spoke to told me it was for the number 508-*-*. I told her I was not responsible for this phone anymore and asked her to send me a bill.
I never received a bill so I called Cingular back, this time they told me it was for the phone number 978-*-*. I told her I had never received a bill and asked her to send me one. She said I have been receiving bills and refused to send me a bill unless I paid 5.00 per bill. I asked her where they had been sending the bills and she gave me the California address. I told her her I had completed the paper work with my current billing address on it and I had never received a bill. She bascially told me I was lying and refused to send a bill without payment.
I then went to the store where I opened the account showed them the paper work with the correct billing on it, they called Cingular and faxed the information to them and they said there was nothing they could do because it was in collections. I called the collections agency and again asked the man for a bill and told him I would not pay until I saw a bill he bascially told me I was lying about giving my correct address and if I did not change it in writing then it was my fault. When I told him I had paperwork proving I had given my correct address he said the field sales people do not know what they are doing. He did send me a bill, which is enclosed, which is not a breakdown of the charges. I called the office in Garnder once again and spoke to a Ramsey and he said the Cingular will not send me a bill and his hands are tied.
I do not feel I should have to pay a bill until I see a breakdown of the charges. Cingular had told me someone was using the phone in August, which I want to see a breakdown of the calls. I feel these people are harrassing me calling my home sometime three times a week. When I have been trying to resolve this. Cingular Wireless and Collection Companies of America told me I was not telling the truth about my address where I have a contract signed by their respresentive with my correct billing address.
I am a sinlge mother who has worked very hard. I have bought a home and raise my child by myself and I have perfect credit. This issues is threatning to ruin my credit, but I also refuse to pay something until I see what I am paying for. I want this off my credit report. I am prepared to take legal action against them and I feel they should be investigated for unfair cusumer practices.
Diane Forte
Diane
Gardner, Massachusetts
U.S.A.
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