Although as consumers of wireless service we are now allowed to move our existing wireless number from one carrier to another, AT&T Wireless takes advantage of consumers by unnecessarily prolonging the time needed to make a switch in order to extract more fees from them. AT&T Wireless holds their exiting customers hostage purely for monetary gain.
More than two weeks in advance of the close of our billing cycle we requested a change in service from AT&T to T-Mobile. We were informed by an AT&T representative via phone, with a T-Mobile agent present, that the switch to our new carrier using our existing phone number would take 7 days or less. In fact that switch in service took more than 14 days, resulting in initiation of a new monthly cycle with AT&T. This resulted in our receiving a bill for a full month of service with AT&T Wireless - even though they provided only 2 and 1/2 days of service before allowing us to move on to T-Mobile.
This practice holds the consumer hostage. Although other wireless carriers successfully release their former clients in 7 days or less, AT&T Wireless deliberately delays requests for change in carriers in order to charge for another full month of service. This practice is followed because AT&T's published policies are to bill for a full month of service regardless of when that service was terminated. We, as consumers, made a good faith effort to change carriers in a timely fashion. AT&T did nothing more than line their pockets with by using delay tactics to benefit the corporation while doing financial harm to their former clients.
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