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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Still billed four months after cancelling within two hours
- Employee tips for getting credits and rerates from customer service
- Numbers ported to new carrier before the new service was activated
- Billed for four phones after two were returned
- Promised free phone exchange refused, long holds and no callback
- Bills jumped to $500 after adding a third line and no recourse offered
- Promised $10 monthly credit never applied to the bill
- Promised plan kept after number change, then told it would be dropped
- Billed $105.75 for a call to Guinea-Bissau from a business line
- Contract cancellation refused after no signal at home
- Free phone promise reversed after account migration delay
- Stolen emergency phone and about $800 in unauthorized long distance charges
- Lost tower coverage in my county but still held to the contract
- Account suspended after complaining about unpaid $30 referral bonuses
- Final payment lost despite credit card proof of payment
- Unexpected local long distance charges despite advertised calling plan
- No Service, Bad Customer Service, Cannot Talk to a Supervisor
- Collection bills for old account after contract ended
- Wrong upgrade and double termination fees led to over $1000 past due
- Billed double the $50 plan price and told the system was down