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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Credit limits slashed for loyal customers, business loan declined
- Credit lines slashed from 37,000 to 4,000 with no notice
- Scheduled online bill payments vanishing, late fees and rate increases
- Business credit line reduced citing other customers' mortgage lender history
- Credit line check bounced without notice leaving bank fee
- Corporate credit limit cut to $8,000 without warning, payroll affected
- Interest rate raised from 11% to 26.99% without notice
- Platinum Domestic Partner Airfare Program discontinued without compensation
- Unauthorized $11.99 monthly Credit Secure charge continued after fraud report
- Chargeback dispute led to hold on merchant funds for additional weeks
- Higher APR applied each time card switched, treated as new customer
- Charge limited and flex pay option unavailable despite earlier assurance
- Unusual charges removed after one simple call
- Business card account closed after repeated fax requests and rude service
- Dispute handling failed on airline refund, charge appeared instead of credit
- Hotel charge declined, card cancelled during business trip
- Account closed without contact over mortgage-related late payments
- Personal card cancelled and business limit cut to $1500
- Travel agent failed to credit promised $1000 cruise discount
- Account placed on hold after payment demanded before stated due date