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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- APR raised from 9% to 28% after balance transfer error
- Platinum unlimited spending cut to $1600 without warning
- Convenience check bounced and credit limit reduced, leading to bankruptcy
- Card transactions funded to someone else's bank account for years
- Account Protector Program refused benefits after involuntary job loss
- Accused of fraud over mistaken Social Security number, chargebacks to vendors
- Default rate of 27% applied to many cardholders
- Request to lower 27% interest rate on account
- Unauthorized $17.95 monthly withdrawals from checking account
- Sign & Travel terminated without warning, interest raised to 27%
- Credit line reduced twice after inquiries and refinancing
- Gift card declined by merchants and balance kept by issuer
- Rental car insurance claim denied for SUV with window chips
- Keeping Amex because balance must be paid monthly and rates stay put
- Credit limit imposed on Platinum card advertised with no preset limit
- Finance charges continued after card paid off and cancelled
- Three accounts canceled over reported returned payments
- Foreign currency exchanged at rates well below official rates
- Fraud losses to EMG not reversed despite police findings
- Dali lithographs bought through American Express found to be fakes