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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Platinum card put on hold until $2200 paid despite perfect record
- Credit limit cut from $35,000 to $500 on false delinquency claim
- Finance charges applied before due date despite on-time payments
- Card blocked until bill paid, before the payment due date
- Gift card from CVS had zero balance despite receipt saying activated
- Card cancelled after 15 years of on-time payments, credit check policy
- Credit limit lowered repeatedly despite on-time payments
- Expired gift cards not reactivated, $50 lost
- Card cancelled without cause and reward points taken
- Interest rate keeps rising on Optima card, no one will respond
- Refurbished terminal failed again after replacement two months ago
- Stolen travelers cheques refund still unpaid after documents sent
- Travelers cheques claim ignored after theft despite documents supplied
- Card canceled and rewards points taken before notice
- Repeated monthly credit inquiries by Amex without an account
- Praise for customer service and rewards program
- Gold card canceled after full payment, reinstatement fee demanded
- Credit limit cut after deposit, card over limit at Costco
- Credit limit lowered while rental car authorization was pending
- Declined $5,700 vendor charge on Platinum card, payment demanded