Dated: 17 Aug at 2:45 pm
Hello,
I placed an order at IKEA-Brooklyn Aug 12 and chose the home delivery option for delivery on Aug 19.
This morning I received a voice mail from IKEA - Home Delivery (phone no 718-246-0921) informing me that an item (King mattress) was out of stock and to call back to discuss options. I called back at 1:45pm and ended up being on the phone for over 45 minutes trying to connect with a representative. The first time a female representative came on the line, took my information down and suddenly the line was disconnected. The second time a male representative discussed my order, then put me on hold for about 12 minutes after which time I was suddenly transferred to an answering machine. The third time this same gentleman took my call but before I could say anything further he transferred me to an answering machine. Subsequently I got voice mail messages each time I tried to connect with home Delivery. I finally asked to speak with the Manager (name was Joe). I explained the situation to him but all I heard back from Joe was that someone from Home Delivery will call me back in the next 60-90 minutes!
It would be an understatement to say that the service provided is frustrating at the very least! I would appreciate it if someone looks into the kind of phone service that the "Home Delivery" group is providing to IKES's customers. At this point, I am not able to get a hold of any representative on the phone, and may have no option but to cancel my order.
- Niranjan Patwardhan
cell phone: 917-587-4748
email: [email protected]
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