Unless you are always home and ready to stay there for your mattress to be delivered, I would not buy from this company. This is in regards to customer service%u2014their products could be great but I may not find out...
In short, although I contacted them multiple times to try and schedule a delivery time, I received no word about my delivery until THE DAY OF when I was on my way to work and I now I have idea if my stuff will be stolen when I get back or what (I just moved into a new building in NYC and have no doorman). I repeatedly asked them to call me and I tried to call them and IT WASN'T A REAL NUMBER!!! How shady is that?!
I emailed to complain and try to reschedule and this is what they said: "
Thank you for your e-mail. We do not currently offer customer service over the phone and therefore cannot call you right now. Regarding the box spring, you should receive a tracking code for it via e-mail. Our It team has been notified that apparently there is an issue with the system sending e-mails and they should look into it and resolve it shortly.
Please contact UPS and try to negotiate with them delivery on a different date in case you cannot be home today to receive the product.
Once again, kind apologies for the situation and any inconvenience caused."
They are not sorry and they do not care. Save yourself from worry and have IKEA deliver.
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