Purchased a new mattress set over a week ago in store. Since we live in the "county", there is only one delivery date. Since my husband and I both work, we would not be home during delivery and it was arranged with the sales rep that delivery would call my cell phone a half hour before delivery so I can leave work and drive home to open up. It was noted on our receipt and when I called to confirm delivery 4 days prior to the date, I reconfirmed that I would be called on my CELL half hour before they showed up at the door.
Delivery day comes and low and behold, no call on my cell. I was curious and called my home phone to retrieve messages and there indeed was a message from the Brick that delivery would be between 10am and noon. That was at 9am this morning and of course when I try to call the delivery dept. They are not open until 10 am. I have no way to contact them. When I did get through to the Brick at 10:20am I was informed that the truck was already at my house and they have now moved on to other deliveries. WHAT? Apparently they called my cell when they were sitting in my driveway. What is it about the directions "to call my cell half an hour before delivery so I can leave work, drive the 20 minutes home to open up for you" do you not understand? I was livid. The CSR said she'd try to call the truck back and see where they are. Calls me back 20 minutes later, "they will be at your house in 5 minutes". I need TWENTY minutes to drive home without getting a speeding ticket. The CSR says, well, they can't wait and have to move on. We can schedule you for delivery on Thursday. So in the meantime my husband and I get to sleep on an air mattress for their lack of communication and following direction. This is the last time I am dealing with the Brick. If it's an issue with non-delivery, they furniture they have delivered to us in the past has always been damaged. The absolute last straw.
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