Norm Reeves Honda/Dave Conant ripped me off worse than any business or individual in history. A few years back I bought a used Toyota for approximately 5200.00 dollars plus I traded in a perfectly good running Toyota that was older in order to make the deal. To make a long story short, within a week, the car I bought at Norm Reeves was barely running. It blew a head gasket and had a string of other problems. The car was supposedly a thoroughly inspected used car. This of course was totally false.
I was in for a even bigger shock when I contacted the dealer and they told me I was stuck with it and it was my problem. Over a two month period they passed me off from one manager to another trying to wear me down, Dave Conant the dealer GM and co-owner, would not even talk to me even after I physically showed up and asked for him. This is the "nice guy" who does the dealership's radio commercials about how great their customer service is. I finally made it crystal clear to the sales manager that I would come down with signs and picket the dealer all weekend. They gave me a partial refund of about $4100.00.
In the end I was out a good running trade in, $900.00 in repair costs for the car that broke after a week, and out 1200.00 of my purchase price. I live forty minutes away and did not have time to keep coming there. I talked to a dealership employee a month or two after this happened and he told me that Dave Conant's strategy wear down the consumer and make them keep the car even if it doesn't run.
0 comments