I hv order clothes online from RalphLauren. The package was supposed to be delivered on Dec 2. However, it came on Dec1 so I was not available to recieve it and got a door tag that told me they would came the next day.
Therfore, I waited a whole day from 11am to 4pm but there was no delivery! Then I checked online on Fedex website and found out that they missed me again! (I was so confused that I didnt hear anyone knocking door...)
At the same day, after 5pm, I checked online again and I was told to pick up my package by myself at the Fedex station where is 5.31mi away from me!
Then I called 1.800 to ask for changing the pick-up location. The representative was so RUDE and the attitude was so BAD!!! After I stated my problem. He just tell me the original pick-up location, then he was ignoring me in the phone, didnt answer my other questions, and keep slinent!!! (there was no communication anymore so I hang up the phone!)
So I called the second time, which s another representative answered. This time, the female representative's attitude was also not good but still better than the previous one! For my request, she said that she couldn't help and keep on asking me to pick up my package by myself even I have told her that Fedex station is really far from me and I am new in Seattle, not a driver and don't how to get there by any transportation. Unfortunately, she still didn't help and said the shipper didn't allow them to change the pick up location!
Until I called to RalphLauren ask for helping, the problem has been solved finally...
I am so disappointed to Fedex about the quality of the service, and their representative's attitude.
Really don't understand why they couldn't change the pickup location for me since I have all the documents to prove I am the reciever!
And there is one more bad service of Fedex is there is no 3 attempts to me! They just came for 2 times only!
And their reason for could not deliver to me is they do not have the enter code of my apartment!
I wanna know how come they don't have, since the UPS have one and I just got the delivery from UPS at the same day!
Never use Fedex again and avoid the companies which use Fedex!
It is a terrible experience of using Fedex!
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