I ordered clothes online from Ralph Lauren. The package was supposed to be delivered on Dec 2. However, it came on Dec 1, so I was not available to receive it and got a door tag that told me they would come the next day.
Therefore, I waited a whole day from 11am to 4pm, but there was no delivery! Then I checked online on the FedEx website and found out that they missed me again! (I was so confused, as I didn't hear anyone knocking on the door...) The same day, after 5pm, I checked online again and was told to pick up my package myself at the FedEx station, which is 5.31 miles away from me!
Then I called 1-800 to ask to change the pick-up location. The representative was so rude and the attitude was so bad! After I stated my problem, he just told me the original pick-up location, then ignored me on the phone, didn't answer my other questions, and kept silent! There was no communication anymore, so I hung up the phone.
So I called a second time, and another representative answered. This time, the female representative's attitude was also not good, but still better than the previous one's. For my request, she said that she couldn't help and kept asking me to pick up my package myself, even though I told her that the FedEx station is really far from me and that I am new in Seattle, not a driver, and don't know how to get there by any transportation. Unfortunately, she still didn't help and said the shipper didn't allow them to change the pick up location. The problem was finally solved only after I called Ralph Lauren and asked for help.
I am so disappointed in FedEx about the quality of the service and their representatives' attitude. I really don't understand why they couldn't change the pickup location for me, since I have all the documents to prove I am the receiver!
There is one more bad service from FedEx: there were not 3 attempts to deliver to me. They came just 2 times! And their reason for not being able to deliver to me is that they do not have the entry code of my apartment. I want to know how come they don't have it, since UPS has one and I got a delivery from UPS the same day!
Never use FedEx again, and avoid the companies that use FedEx! It was a terrible experience using FedEx!
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