I sent a package out on 1/10 with an expected delivery date of 1/16. As of 1/23 the package was never delivered. I spoke with a supervisor two days straight in trying to find out where the package was. I am very disappointed with their service. The supervisor seems ignorant. This is an urgent matter to me and all he could do was send an email to another plant and there's a great possibility that the email may not be opened. A supervisor doesn't know how to escalate a problem to find resolution!!! If this were a private sector he would be fired for sure. Worst service ever. Unreliable. Do not use them. Use UPS or FedEx instead.
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