Usacomplaints.com » Cafes, Bars, Restaurants » Complaint / Review: The Veranda - Rude employee. #577133

Complaint / Review
The Veranda
Rude employee

On March 21, I'd a reservation to possess situation at this cafe at 11:30 A.M. This, while you got to know, was your day of the L.A. Race. After I experimented with park my automobile, nevertheless, I had been informed that my vehicle couldn't be left from the cafeis valet company since my little, 11-year old puppy was relaxing within the back. I inquired where I had been designed to discover parking, and also the valet company explained I really could park at-one of the regional parking lots. The parking lots were complete because of the L.A. Race celebrations. Please bear in mind that I had been having situation with my mom, who had been with me, who's handicapped, and walks having a stick. It'd be difficult on her to hobble in one of the parking lots towards the cafe, and also the valet assistance must have practiced more awareness and attention.

After driving around forever for 45 units, I chose to alter my reservation to midday to ensure that I'd have time for you to consider my puppy house and go back to the cafe. After I named, nevertheless, the sponsor who had been operating the telephones that evening was significantly less than friendly. First, he asked me why I'd to alter my reservation at such late-notice. After I told him that it had been because of the resortis valet companyis rejection to park my vehicle because of my puppy sleeping within the backseat, he berated me by stating, "Simply To inform you, no valet service may ACTUALLY park your vehicle when there is an animal within the back. It's related to responsibility problems." How refreshing to understand the Terraceis hosts also moonlight as insurance adjusters! Obviously, used to do not really bother to alter my reservation when I was therefore surprised in the impolite, vituperative tone the worker combined with me. I can't think that a resort having a status such as for instance Resort Casa del Maris might actually use a person with this type of not enough ways. The Terrace not just dropped two clients recently, it dropped them permanently. I really hope their workers undergo customer support teaching so they might understand how to greater handle clients later on.


Offender: The Veranda

Country: USA

Category: Cafes, Bars, Restaurants

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