Usacomplaints.com » Shops, Products, Services » Complaint / Review: Hilton LAX - Parking nightmare. #490611

Complaint / Review
Hilton LAX
Parking nightmare

I reserved Hilton poor parking centered on tips from http://www.airport-la.com. I selected coated home-parking and prepaid the necessary quantity via creditcard. They express 'FREE airportshuttle 24/7'. After I came I had been informed to visit the storage and playground on degree four or five. After moving lines upon lines of vacant places in valet parking on amounts 1 - 3, I used 20 minutes driving around amounts 4,5 and 6 looking for one place. Nothing. There is no body to assist you discover available places, no indicators. Perhaps I skipped one strip and there is one place someplace but I really couldnot find something. And so I push back-up to valet and let them know that and also the supervisor on-duty informs me there are many of places accessible since he appeared herself your day before. Well today I'm working delayed for my trip and so I need to do valet parking and that I am advised that I'll need to spend the distinction after I arrived at gather my vehicle. I don't wish to skip my trip and so I simply did valet. There are said to be shuttle vehicles heading every fifteen minutes. After 10 units one coach arrived but there have been way too many people in front of me waiting with no space. And so I needed to have a taxi and purchase it to be able to sign in promptly for my trip.

Upon my arrival back again to poor I waited in the resort coach region to become acquired. After 20 units of waiting I really could observe an poor/hilton coach arriving. I waved to flag-down the driver and also the driver went flying past me. And so I named the Hilton to discover why the coach did not end. The one who replies the telephone informs me the coach isn't necessary to quit for me personally anyhow because I'm not really a motel visitor. I stated, "however it claims on the site that I get free taxi support for parking there." He claims, "keep in touch with the supervisor, I can not help you." Therefore another 20 units pass and lastly another poor/Hilton shuttle stops. Over one hour after I arrived I eventually get to the Hilton... That will be significantly less than a distance in the airport. I talked to some other supervisor who claims, "sorry... I actually donot understand why you'd so much difficulty but I understand we were very complete your day you found park." He also explained that I had been permitted to applied the airport shuttles and did not understand why the one who responded the telephone might state that. When I am awaiting my vehicle (required 20 units) another client found get his vehicle and there is a set tire. DON'T PARK BELOW!!! They're unorganized and do not worry about supporting people.


Offender: Hilton LAX

Country: USA
Site:

Category: Shops, Products, Services

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