After three months of being Target REDcard, card holders, we have received only one statement and each attempt at paying the balance automatically has been rejected by the company with no notification given to us either through the mail or through e-mail. As a result of the lack of communication, we have incurred late charges and interest on our balance.
We attempted to access our account information online but our attempts were rejected several times.
After our failed attempts to access our account online we attempted to contact customer service and navigated the automated prompts to finally talk with a customer service representative only to be disconnected twice by the automated system. After a third attempt, contact was made with an actual human to no avail. The customer service rep was not helpful and made no attempt to resolve the issues regarding our lack of statements or the rejected payments. The representative did not even know what the procedure was to close the account, nor did she make an attempt to find out or even bring someone into the conversation who might know.
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