I have found that BOA's banking procedures to be prehistoric. They haven't figured out data tranfers from other banks.
I have direct deposit with my employer and everything is fine. However, recently I was injured at a worksite and now I am disabled.
The insurance company issues a weekly check which I have to deposit. For the past 7 weeks each deposit recieves a 7 day hold. I have been told that the reason is that the check is out of state. I don't get it.
What is the sense of routing and account coding on the bottom of the draft? I thought check scanning was supposed to expidite the tranfer between institutions.
Beyond that I would think the banks would have created some sort of relationship after the repitition of the deposits.
On top of that each inquirey meets with a different answer. "All checks have to go through the main office in Denver." "You've had a few overdrafts and we have to hold this check for 7 days." "Its a federal law that out of states checks are held for at least 7 days."
This seems to indicate poor operating standards. It seems they baffle the customer with BS.
I have complained and been stonewalled each time.
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