Complaint / Review
Bank of America
Charged $30 To Fax Payoff Statement That Was Never Mailed

I called Bank of America to find out why I had not received a payoff statement for my mortgage which they were supposed to have mailed. Since I had not received it and wanted to go ahead with the payoff, I requested that they FAX a copy to me. They said they would for a charge of $30. I refused, then was given the payoff info by phone.