I requested a payoff statement from Fairbanks September 25 and was informed that it would take five (5) days for this report to be completed. I asked that the statement be faxed to me and to make the payoff good through October 10. I called them several times trying to find out when this statement was going to be faxed to me. I finally received the faxed statement October 11, but the payoff was only good through the tenth of the month.
They charged me $50.00 for the payoff statement, which was no good, and 11 days late. They charged me $12 to fax me the no good document.
Now I'm trying to refinance and they tell us that they sent the release to be processed on December 16. My attorney check with the county on January 16 and there is no record of the release being received by the county.
We ask if Fairbanks could prepare a new release and send it to us, but I was informed that was not possible.
This has been a very frustrating experience with this company.
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