I had notified Wilshire of my intention to Payoff my loan and need a payoff figure good until Oct 19th. I informed them I would be paying my loan off on the 15th of Oct. I did have a prepayment pentaly on this loan but it was to fall off on the 13th of Oct. After making several phone call to get a faxed copy of my payoff I was shocked to see the prepayment penalty was still there. I was advised by customer service that I still needed to send this and when they recieved my payoff they would issue a refund is necessary. I told her that was absord. I would not be paying the penalty. I also requested they give me an accurate payoff statement so I could give to me new m, ortgage holder. I was then advised that I need to send a fax to Payoff rush department and they would contact me from there. I have done everything that they have requested me to do. I still do not have a revised payoff statement listing the correct charges. I do not understand why they will not waived the prepayment penalty at all. The customer service department is a joke. I will never do business with this company again and I will sure get this word out to many people that I know. I am not sure who this is going to be resolved until I actually get my loan out of this company.
Beth Fort Wayne, IN
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