On August 10, I visited Citibank branch (Financial Center #001,120 Broadway) in New York and had a very unpleasant experience. I tried to cash my Citibank JPY travelers’ checks into US$ but the Branch Assistant Manager, Ms. Ieunice Roberts, graciously refused doing so, showing the “internal” company policy that explicitly prohibits cashing foreign currency TC of non US Citibank clients. I am a Citigold customer of Citibank Spain but no special service was offered. Although I did not expect a special treatment, the way Ms. Roberts addressed my question was very impersonal, unkind, and unsympathetic. It seems that the worldwide operation of Citigold is merely a false copy which I found very inconsistent and incoherent
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