Citifinancial did such stunningly ugly thing to me today. I have paid auto payments to them for about two years with a good performance history. I recently lost my job, so when my November 19 payment came due, I called to explain my situation and made a partial payment.
Today, December 5 Citifinancial called an acquaintance of mine inquiring about my financial circumstances! What was so stunning about that call is that the person is not one of the several people that Citifinancial has as my personal/personal references on my account. This person that they called is a very casual acquaintance with whom I shared internet music and exchanged emails! Also, this person they called and I have not corresponded for years! I learned of this when my old friend called to tell me that he had received a very strange call regarding me from Citifinancial.
I immediately started calling Citi at every number I could find. I spoke to several agents, all of whom responded in very guarded ways when I explained my concern that Citi was apparently calling people that I had never given as a reference and sharing with them my personal financial situation. The most 'forthcoming' of these Citi employees finally explained to me that "We have our methods of gathering information" in response to my question of how in the world could they contact a non-business and not even current acquaintance of mine - by phone, nonetheless!
How in the world would Citi learn how to contact a casual email friend of mine and then actually call them and share its concern that my payment was past due from Nov 19 [today is 12-5] when I had never volunteered that person as a reference? Why would Citi choose such punitive and embarrassing action to a customer like me who has been consistent and accessible?
During my phone call I was lobbed from one "Supervisor" to another. This would happen when I pushed for information as to how a casual acquaintance would be harrassed by Citi about my personal business.
How does this happen?
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