I refinanced my 2005 wrangler on Jan 31 with USAA, citi financial was paid in full on that date. On Feb 5 they took 337.14 out of my account. Usaa payment due on the 5th. This caused a hardship for me. I contacted citifinancial about this matter was told they would mail me my mony within 14 days. Then I was told to go to my bank and get justification of payment, remember they already have this money because it was set up to debit. I did this and was then told they would credit within 48 hours. When I called to verify it was done I was then told no they will not do that they would mail it. I asked to speak to a supervisor was told he was busy would call me in one hour. Never called. Horrible rotten rude rip off company!!!
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