Wells Fargo is the most frustrating mortgage company we have ever dealt with.
Any time we have had a question or concern during the 5 years we have had our mortgage with them and had the misfortune of having to call them, it is endless frustration, reps who know nothing and different reps who tell you different answers to the same questions.
In December of we missed our second mortgage payment in a row by paying 4 days after the due date. This was as a result of several months of unemployment after losing both of our jobs.
Even though we made the payment, we were informed by letter from Wells Fargo that we were in default and foreclosure proceedings had begun.
We called Wells Fargo right away to see what could be done. We were told that their law firm had begun foreclosure proceedings and not only did we have to pay the two mortgage payments that totaled only $1,385.77, we had to pay over $2,700 in legal fees. MERRY CHRISTMAS! Our kids got no presents last year.
We have faithfully made every payment since 12/07 and finished our payment arrangement 6/24/08 and received notice just two days ago from their law firm that the foreclosure had been satisfied and all judgments cleared
Yesterday, we received a letter dated 7/2/08 saying there was $481.53 in an account that had not been applied to our mortgage and we need to remit an additional $54.36 to bring our account current.
I called Wells and tried to find out what the letter meant. After being transferred to 5 different departments and 7 different reps and after spending over 1 hour screaming on the phone, we were transferred to a decent guy (he must have worked for someone else) who opened up an investigation to find out which department sent the letter and what the status with our account was.
Today we received a letter from Wells Fargo dated 7/13/08 telling us we were two months in arrears and we were being assessed fees and late charges totaling $1,480.73. Failure to pay would result in foreclosure proceedings.
After arguing for nearly 1 hr. With a young... And I do mean young lady who kept repeating the same thing over and over, I was given an address to send a formal written complaint.
The basis for our argument is that when we asked for help back in December of Wells Fargo changed our payment date from the 1st of each month to the 24th. Our last payment was 6/24/08. At that time we were told we would receive notice as to what date our next payment would be. I even gave this girl the name of the rep that told us that.
She said I apologize if you misunderstood, but that our payment would automatically return to the 1st. After the payment arrangement was concluded. I explained that the rep who set up our payment arrangement told us "your new payment date is every month on the 24th". Over and over she kept asking "why would you think it was changed"? How about because YOU TOLD US IT WAS! How about you sent us the payment arrangement in the mail and we signed it and faxed it back to you and you sent us a letter stating it was accepted!!! Maybe that is why!!!
So now we have to make endless photo copies of all the correspondence and documentation and send it to their executive complaint department and wait our 20 days for what I'm sure will be a decision that will favor Wells Fargo. Sounds like our attorney is about to get richer off of us. Somebody, please send us $58,461.91 and get us far away from Wells Fargo!!!
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