My husband became disabled in August.
We went to the VA for help to pay our Mortgage (they did, no problem there).
I called Wells Fargo to find out how/where I should send the voucher~Kimberly told me she didn't know and I should just send it to their "Correspondence Office". So, I sent it there~needless to say... It came back to us with a letter stating they needed my husbands signature on it so that they can cash the voucher (we did that) and sent it back with "ATTENTION: Clint" on the envelope (clint was the person who sent us the letter needing my husband's signature).
Since August, we have sent in 2 more voucher's for payment of our mortgage.
Wells Fargo is calling and harassing us about not receiving the 1st payment. They received all the other payments (to their knowledge). They are threatening "foreclosure" on our home.
The payments have been made.
My problem which I have repeatedly asked to everyone we have ever talked to at Wells Fargo is: If the last couple voucher's have been cashed by you (Wells Fargo) and the 1st one was sent back to us needing my husband's signature in order to cash that voucher and any voucher's following. How can you (Wells Fargo) cash the 2,3, 4 voucher's without his signature on the letter sent with the 1st voucher? Which you claim was never received or cashed by you (Wells Fargo).
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