Ok, well I had purchased a used car with my husband through a used car dealership in Colton, Ca. They had seemed pretty cool seeing as we didn't have to purchase the car with a valid driver's license. For about a full year of paying the montly payments to County Financial Services, we began to have financial difficulties. My husband lost his job and I was just barely able to make bills. So, there was this one month that my husband and I were late about a week on a payment and the phone rings. It was from a blocked number and a hispanic man began to ask for my husband. I asked him who he was and he told me. He then told me that he wanted to talk to my husband about the money he owes them. He then threatened to come and repo the car... So I told him to do it. The next day my husband called them back and told off some lady on the phone for the things that this man had said to me the day before. They told him all he had to do was send the money western union and there would be no problem. So, the next day I sent a check and the day after that, I get a call about the money my husband owes them. I let them know the check was in the mail, and the man very rudely said, " well, when it gets here im gonna throw it away in the trash. Then you will have to deal with more charges and we will come get the car." He refused to accept my money by check and wanted the money sent that day by western union. So, I sent the money as they asked and nicely asked them to return my check to me when it gets there. I was told by 3 people that they would. But go figure, i still haven't received my check back.
Now, the other problem that we are currently having is with a deferred payment. The price we were told 3 different times, by 3 different operators was $25. So, the day that I call to actually defer the payment I speak with the "manager" she informed me that it was $71.75 to defer a payment one month and you can only do this once a year. I even caught one of the reps in the middle of a lie. I got on the phone with her and she said the reason the deferment was that high was from over due late fees. Then I informed her I haven't any late fees that weren't paid. She then put me on hold to talk to the lady I just talked to and got the story straight. That because my account number started with a 10, that my fee was $71.75. Apparently different car dealerships affect the prices... I don't get it. So, now after I western unioned the money to them, I am now receiving notices in the mail saying that my account is over due by 13 days, oh wait now the other letter says 20 days. So, even though I have all proof to show that I dont owe them the money they say I do, I'm still getting screwed. I have yet to talk to a person who works there cause I guess they decided to close an hour early on Friday the 14th of March.
I came online and decided to look them up for another number, if they had one.instead I find a whole list of people that are having serious problems with this company. So, now I have to keep my eye open at night to make sure no one is stealing my car.
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