I bought a car and was making my payments and was never late, in January of this year, my bank failed to credit my account with a deposit and so I had checks bouncing. I called the bank and it was straightened out. I had made a payment to LBAC and they had held the check for over 2 weeks and so by the time that they sent the check through, the bank was charging me bounced check charges and it bounced, I was 21.00 short.
I contacted LBAC and talked to one of their customer service reps who had me use Western Union and make a paymnent. He then stated that I could make the next months payment by phone. I told him that I would call on the 10th and make the Feb payment as my bank was in the process of reimbursing all my bounced checks. He stated that was fine. Within 5 days the comapny was calling and threatening my husband and telling him that we had not paid the January payment. My husband stated that he had used Western Union and made that payment. They told him that they thought that it was the Feb payment. He told them to talk to me.
I called LBAC to make my paymenyt and talked to a third customer service rep, who told me that because the check had bounced they wouldn't take a payment over the phone. I asked him why I was told that they would and told him that in the Customer service business it was bad business practices to tell your clients 3 different things. He said that he didn't now or care what the other person had said it was my problem. I expressed my unhappiness and was told that it wasn't his problem. But I could pay another 13.00 and use Western Union again. I told him that he would get it in the mail. He said that they might end up holding it again and that would make me 30 days late. I asked at what point did it become okay for a compnay to hold a check to make me late and he stated that it was just the policy.
0 comments