You might want to watch out when using the drive up atm maching at the American National bank located in Kaufman, Texas...
I used the machine this morning and it stole my money & debited my account! The employees inside told me that there was nothing that they could do, nothing at all!
I put my atm card in their atm machine, entered my pin# etc, entered the amount of cash I wanted and the screed flashed and read: "Insufficient Funds" "Contact your Financial Institution" Then it spit my card out and gave me no receipt!
I knew that this was a mistake, I just finished checking my balance on the phone!!!
I called my bank, only to find out that the atm machine did infact debit my account for the exact amount of money I was trying to get!!! ($500.00 to be exact!)
After going inside the bank and speaking to someone, calling numerous people up there the only response I get is that they cannot do anything, call my bank! They couldn't do anything! I asked them to pull the tapes, anything that would help me get my money... No, they can't do anything they told me!
Now I have to file a dispute with my bank. It takes 15 days to get my money back, if my dispute is approved!
American national is holding my money for 2 weeks!
This is so unfair! You better watch out when using their atm, IT STEALS MONEY!!
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