Subject: Refund.
We had our taxes done last week and was waiting for a refund of $5,300.90 to be put on our Emerald Card in 48 Hours. After waiting 48 hours Kelly called to find about the statues of the refund, this is when we found out about this outstanding debt with no explanation to what it was. This was on Wednesday.
HSBC as an outstanding debt of $718.91 against us from 1999. We do not know what this is about until April 26 Thursday, speaking with Jordie (very rude on the phone which was recorded for customer quality assurance I asked a question 3 times and then when he finally asked me how he could help me, I repeated the question again for the 4th time very nice to see how this company listen to its customer) at HSBC which refer us to Tamara at recovery 1-800-543-1080. Tamara informed us that this was due to an earned income credit that was not applied to our 1999 return $641.95 I do not know why it was not, we did sign an agreement that everything supplied by us to H&R Block was true. We can not seem to find this outstanding debt on our credit reports. After speaking with Darrie Hallmon supervisor at HSBC recovery, he said he does not know why this debt was not put on our credit reports, his records shows that Kelly and I owe this debt, I do not know why it did not show up on the report. Darrie also stated that since we were not approved for the instant refund loan we should have not been approved for the 48 hour loan. This is the company policy we should have not approved you for that loan. We did receive a H&R Block emerald green card because we were approved for the 48 hour loan.
We have not received any mail about this we moved in 1999 and most important we had our taxes done last week, we were not notify about this.
We will be running into credit problems due to this. If we were notify of this outstanding debt with in the last 8 years or when we had our taxes prepared by H&R Block we would have taken the action the to insure our credit would not be in jeopardy.
No reporting to credit agencies about this debt
No disclosure about this debt when at H&R Block
Policy should have been to deny us of the 48 loan and not receive a H&R Block emerald green card.
We believe we have been mislead by H&R Block which will cause serious credit problems. (wanted to go school also and my wife wanted to finish her education to become an RN)
This is a very nice mission statement.
I hope that it is true
H&R Block is guided by a mission that is understood, embraced and pursued by the entire organization: "To help our clients achieve their financial objectives by serving as their tax and financial partner." As part of the H&R Block family of companies, the H&R Block Bank furthers that corporate mission by offering needed banking products and services that are simple and affordable to our customers. The H&R Block Bank is a federal savings bank that combines personalized service with experienced personnel that are waiting to serve you.
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