Complaint / review text:
Last year I filed my tax return w / HR Block and applied for their emerald card and rapid refund because we were in serious need of that money. It was so easy and reliable that of course i filed again w / them this year, thinking we would once again have our refund back w / in 2 days and all would be great!
WRONG! The woman doing my taxes failed to inform me that the HSBC bank running the emerald cards had changed their policy since last year. And that there most likely wasnt a chance in HelL that they'd give me the rapid refund like the year b4. I am a single mother of 2 and was really counting on that refund... Especially in these times! (Who wouldnt be?!) After calling 800 number after 800 number to try and find out what was up w / my refund... I FINALLY got an answer. A bogus answer... But an answer. All they could tell me was that HSBC has denied my application and that the reason would be mailed to me w / in a few days. Over a week, and i'm still waiting for that reason in the mail.
I've also been impatiently waiting for MY money to be placed on this "WONDERFUL" emerald card for 9 days and counting.in the meantime my boyfriend took his taxes to Liberty Tax. He got his money put on a prepay VISA card w / in 6 hours of filing. 6 HOURS! He also paid over 100 dollars less for the service. Man dont I wish I went there as well... I'd have dished out 200 bucks instead of 330 and ended up w / my money over 8 days ago!!!
Hr block... You suck!