Usacomplaints.com » Business & Finance » Complaint / Review: HSBC, H&R Block - Chapter 3 The opps we did not tell you... I ll call you tomorrow the Nancy M Story. #219275

Complaint / Review
HSBC, H&R Block
Chapter 3 The opps we did not tell you... I'll call you tomorrow the Nancy M Story

Subject: Refund.

We had our taxes done last week and was waiting for a refund of $5,300.90 to be put on our Emerald Card in 48 Hours. After waiting 48 hours Kelly called to find about the statues of the refund, this is when we found out about this outstanding debt with no explanation to what it was. This was on Wednesday.

HSBC as an outstanding debt of $718.91 against us from 1999. We do not know what this is about until April 26 Thursday, speaking with Jordie (very rude on the phone which was recorded for customer quality assurance I asked a question 3 times and then when he finally asked me how he could help me, I repeated the question again for the 4th time very nice to see how this company listen to its customer) at HSBC which refer us to Tamara at recovery 1-800-543-1080. Tamara informed us that this was due to an earned income credit that was not applied to our 1999 return $641.95 I do not know why it was not, we did sign an agreement that everything supplied by us to H&R Block was true. We can not seem to find this outstanding debt on our credit reports.

After speaking with Darrie Hallmon supervisor at HSBC recovery, he said he does not know why this debt was not put on our credit reports, his records shows that Kelly and I owe this debt, I do not know why it did not show up on the report. Darrie also stated that since we were not approved for the instant refund loan we should have not been approved for the 48 hour loan. This is the company policy we should have not approved you for that loan. We did receive a H&R Block emerald green card because we were approved for the 48 hour loan.

We have not received any mail about this we moved in 1999 and most important we had our taxes done last week, we were not notify about this.

We will be running into credit problems due to this. If we were notify of this outstanding debt with in the last 8 years or when we had our taxes prepared by H&R Block we would have taken the action the to insure our credit would not be in jeopardy.

No reporting to credit agencies about this debt

No disclosure about this debt when at H&R Block

Policy should have been to deny us of the 48 loan and not receive a H&R Block emerald green card.

We believe we have been mislead by H&R Block which will cause serious credit problems. (wanted to go school also and my wife wanted to finish her education to become an RN)

IRS state that my refund should arrive may 8th
HSBC provided us with a 48 hour loan.
On the Truth in lending act disclosure statement line 4 (Amount paid for prior year items owed to H&R Block...$0.00)

At H&R Block we filed 2006

There are no problems with the IRS or this Outstanding Debt.

The problem is H&R Block did
A) should have notify of this debt when we were at H&R Block but they did not
B) should have put this outstanding debt on our credit reports but did not
C) should have deny us the RAL but they did I the loan agreement and disclosure statment

Ok so if this is all true what can I do to repair my credit (went and spent some monies I thought I had coming to me 2 days ago)

Nancy M the boss of Darrie said that she could charge off the $718.91 debt but that does not help my me now. Just want the balance of the refund to go on the H&R block emerald green card and pay these bills.

Some please tell me I should not count my chickens before they hatch cuz when we went to H&R Block in 1999 those chicken did hatch.

I do not think that it is fair that my wife and I were mislead like this (ok sign this for your 48 loan... Wife calls up and HSBC says well you owe this outstanding debt... If we were notify at the office we could have add that debt to line 3 or 4 in the Truth in lending act disclosure statement or just held back and use our monies for our bills not for gifts for the grandchildren or school
This is about being mislead

George
titusville, Florida
U.S.A.


Offender: HSBC, H&R Block

Country: USA   State: Delaware   City: New Castle
Address: 90 Christiana Road

Category: Business & Finance

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