My fiance and myself refinanced our home through Ameriquest/AMC Mortage Services last year. Then my fiance found out he could not work at his present job (welding of heavy equipment) as he developed 3 hernias from lifting argone bottles, oxygen bottles, heavy plates of steel, etc. It took him until March to finally secure new employment as a heavy equipment operator, whereby he need only sit in a seat and operate the machines and no stress on his hernias.
We thought, at last, we could catch up with our bills, only every other day this past spring it would rain, therefore, no work for him on the rainy days. Hence, very little income from him. Ameriquest would not hear of this. No payment plans allowed, "COMPANY POLICY" I was told.
Then, the inevitable happened again, my fiance was laid off due to the company not making enough money. Again, Ameriquest would not hear of this. Now, my fiance has his dream job, operating heavy equipment at a facility he absolutely loves, the co-workers are great, he is finally treated & respected extremely well.in the meantime, while we have been striving & striving to catch up financially, Ameriquest has been trying to take our mortgage payments out of our account, but to no avail, as the money needed to catch up has been going for some other bills. BUT, AMERIQUEST HAS been trying to take money out of our account WITHOUT OUR PERMISSION and now trying to charge us additional fees.
*NOTE* This complaint will also be going to the New York State Attorney General's office.
Genevieve
Ridge, New York
U.S.A.
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