I have held a personal account with UBOC for several years and decided to open our non-profit business account with them. One week later we deposited a check from a funder which we had our fiscal sponsor holding onto until our account was open.
When we deposited the check we were told we were just in time because 2 days later it would have been considered a "stale" check. Well, 3 days later our funder called asking what was going on because our bank called them questioning the check and gave the impression that it was going in our personal account!
We went immediately to talk to the branch manager, Juli, who was worse than unhelpful. She said that a teller probably called a colleague at the funder's bank questioning the date of the check, etc. She showed no concern, empathy, or understanding. She offered no solution and said she didn't know who called the other bank.
She said she didn't want to "get into a he-said, she-said". Her body language mirrored her lack of concern as she sat back in her chair and used condescending language towards us. She ultimately cost us an important funder. I'll be closing all my accounts and will warn anyone if they want good customer service, not to bank with Union Bank of California!
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