I went to Beverly Branch to wire money. Yeronui is the rep who helped me there, she provided bad service 1. I forgot to bring the tax id and she said she could not check it for me from the computer 2. When I requested to use the phone to call UBOC customer service to find out that info and she said there was no phone at her branch at all. She wanted me to call from the pay phone. Finally I made that call thru the pay phone and got the tax id. My complaint is: 1. She absolutely could check her computer to find out because I and my husband experienced the same problem before and the manager from San Gabriel branch looked up from their computer for us. 2. Of course there is a phone at every single branch of UBOC, why can she not let me make that 1800 number phone call to UBOC customer service and made me call through a pay phone.
I had called Union Bank corporate office, the rep also told me that rep was very non-professional and ridiculous. The reginal manager Robert supposed to follow up but we did not receive any call from him, We had called its corporate office couple times but he did not call us back. Its corporate customer service number is 8002384486.
The branch that we had problem is Beverly Hill Branch: 9460 Wilshire Blvd Los Angelds, CA 90212. Phone: 3105506522
0 comments