I looked at my bank statement today and noticed an unknown charge it read "Withdrawal-ACH-A-IGMPAY WEBVisa VueCard -$159.95" I knew that I hadn't made any charge to my account dealing with any kind of visa. After seeing the 800 # on the side I decided to call it. When I called the # it gave me the name of the company and I was stumped. I called to speak to a representative and was on hold for over 30 mins. When my call was finally answered it turned out to be an operator, not an representative. I asked to speak to a rep. And he told me that I could not do that. All he could do was take my contact information and give it to a rep. To call me. He also guarenteed they would call by the end of the buisness day. While on hold I heard a recording saying that for a quicker response I should contact them via e-mail. So I sent several e-mail and didn't get a response to those either. No one has called me and I still don't know where and how EDP even got my account information.
Melanie
AUSTIN, Texas
U.S.A.
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