I have had my auto loan since March. The phone calls began before the first payment was due.
In mid, my account became 1-month delinquent. The representatives began calling my home daily, every 15 minutes. They would either hold the phone in silence, or behave childishly rudely. I began to complain when they tried to intimidate my elderly mother, for whom I was caring for in my home.
I pay, but I have a 1-month delinquent balance, so they call my home every day, beginning at 8am, up until 9pm. The calls come at 15-60 minute intervals, ALL DAY. They don't say anything, or they are very rude.
I refuse to take their calls and have advised their customer service of my complaints. I have filed 3 complaints with them online. Following a prank call, I decided to complain to the FTC. I am awaiting some result.
They still call my home ALL day, and I have to turn off the ringer. This conduct should be considered ILLEGAL use of a telephone.
I am considering refinancing options, which will cost me more money, but will hopefully bring some peace to my home. They are the nastiest and least professional creditors that I have dealt with in 25 years.
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