Complaint / review text:
In the world of auto finace, if the deal seems to good to be true than it probably is!
I refinaced my car with Capital One Auto Finance, they did lower my rate by a couple of points and hence lowered my monthly payments a few bucks a month, however you get what you pay for.
Due to the current economic times I was unemployed for about 6 months, I called all my creditors and asked for some temporary assistance.
All my creditors helped out with payment plans, payment deferrments and lowwer interest, that is all but Capital One Auto Finance.
They basically told me "we don't care, we'll just repo your car... Try getting a job with no transportation".
Well, I borrowed some cash to keep up the payments but I am currently one (1) month behind. Capital One Auto Finance calls my home EVERY DAY!
They call at 8am, noon, 6pm and 9pm almost every day. They call early on Sat and Sun mornings. They have woken my family including my small kids at night, in the mornings and at nap time.
I even told them to stop calling on the weekends and after 7pm, they told me "tough, pay your bills"
A lower rate is not worth the trouble if it comes with the harrassment.
The new name for theis company should be "Capital One Auto Harrassment". My advise to everyone out there, NEVER, NEVER, NEVER do business with Capital One Auto Finance.