I have had a very trying experience attempting to work out a payment plan with Wells Fargo Home Mortgage. I just recently received a letter of denial letter and would like to post my experience for others to see. My story is as follows:
A little over a year ago, my daughter was diagnosed with an extremely rare heart condition which required immediate attention and open heart surgery. Because of her hospitalization and medical costs, I fell behind on multiple bills, one of them being Wells Fargo Home Mortgage. I have since been trying to catch up on most of these items through payment plans offered by each of the debtors.
This year I received a notice in the mail from Wells Fargo Home Mortgage indicating that my loan was past due. This notice had an attachment which referred to foreclosure along with a letter attempting to collect the amount due. After several phone calls by Wells Fargo and no voicemails left, at least three a day, I contacted the phone number listed on the letter and spoke with a member of the "Loss Mitigation" department.
From the conversation held with this department, I faxed in all requested documentation to identify what payment plans could be offered to assist with my financial situation. I continued to receive phone calls by Wells Fargo and followed up on the fax request. I was told that they had not received all of the requested information, primarily payment stubs indicating monthly wages (funny how they got everything else).
In the meantime, this did not stop the collection letters, nor did it stop the phone calls. I was advised that once all of the paperwork was received, it may take an additional 30-45 days to research and provide an offer. I made a payment in April for two months, of four delinquent. The payment was accepted and I have now been told that unless the full amount due is paid, Wells Fargo will not accept any further payments.
Getting back to my story, I have now received a letter indicating that my request for a payment plan has been denied. I belive that this is unfair and unjust. All I am asking for is a payment arrangement to add 3-4 months to the end of my loan while I am trying to sell, to break even at that, my condominium. My other debtors have had no issue helping me out in this fashion. I will be "attempting" to make another $2000 payment this month, but I don't know how successful this will be.
I would like to know where in the terms and conditions of the loan agreement, which I never received because my loan was purchased from another company, it states Wells Fargo will "not take your money unless it is the full amount". If they were to pull my records on payment history prior to the surgery, they would be able to verify that payments were made on time. I welcome any feedback or recommendations. (I have the date, OpID, and notes of my conversations with the Wells Fargo "Loss Mitigation" department).
0 comments