On 12/4 I noticed an unauthorized debit to my checking account while on my BOFA online banking.
After three days of calling and getting no answer (plced on hold for two hours one time) finally an officer called me back to inform me that the debit was due to taxes that were not taken out on my husbands IRA withdrawl of 1500.00 that occured in July. She also informed me that our accounts had insufficient funds before this time to make the debit sooner.
When I inquired as to why the debit was made from my checking account and not my husbands I was told that our accounts are the same because we are married even though we have separate checking accounts.
This officer (based in Los Angeles) also informed me that she had researched the account and said my husband had deposited a check from the IRA withdrawl for the full 1500.00, and that at time there were no tax withdrawls secured by BOFA.
While researching this on my own after this initial phone call from the officer, I found the original paperwork which shows that my husband did the following:
Withdrawl from IRA: 1500.00
Federal Witholiding from withrawl: 150.00
State witholding from withdrawl: 15.00
Amount received by consumer: 1335.00
Also boxes were checked that stated my husband did not receive the 1335.00 by check but had the money directly deposited into his checking account electronically.
Also boxes are checked that Federal and State taxes were to be witheld from this withdrawl and as the amount electronically deposited to the account indicates, the taxes were indeed taken out.
When I tried to reach the officer to explain this, as well as customer service people (I called 17 different times and was placed on hold every time (disconnected 4 times) while they researched it, with no answer for me after all this. The original officer, her supervisor, her supervisors supervisor was not available the receptionist said.
Also as a side note here:
Since July of in fact the day after this transaction was made, we have had over 50,000 dollars (due to a sale of a house) in savings and our checking accounts have never fell below 300.00.
After 4 days on the telephone, one refusal to take our call because he was to busy (our branch manager@ Clovis CA branch)
I have also as a side note called the Comptroller, but business had closed today for the weekend. I wanted to make a report about this banks practices.
Also as another side note, the IRA department will not accept calls. They are to busy to answer the phone at BOFA. They are the only ones I am now told that can help with this situation. They also are the only ones who can transfer our money in our IRA to another more reputable firm.
This debit was made with no prior warning and no letter was ever sent by BOFA concerning this matter. It could have ended up that I could have had numerous checks that would have been returned NSF if I had not caught this the way I did and what if I would not have had any access to funds to transfer in to cover this debit?
I call it an unauthorized withdrawl, BOFA told me it is their right to move our money anywhere they want to because they are the bank after all. At least that is what an officer of BOFA said.
Blantant case of customer NO SERVICE as well as holding our money hostage because no one knows how to pick up a telephone!
And as for any resolve. NONE, in fact I cant even fax in our records. Customer service gave me a fax number that is no longer working!
What do I do?
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