Citibank decided to place a $20.00 monthly fee and raise the minimum balance to 15K on a previously no-fee checking account without any notification. Is this lawful? I call the charges unauthorized because I was unaware of them. Doesn't this company have a policy on account modification? No postal mail, no email, not even a message on my online banking account to notify me of the new fees. Citibank does not have the right to charge without consent!
Citibank did not give the customer any chance to decide, switch to another type of checking account, or close the account. Unfortunately, I trusted Citibank, and I just now found out after a year of charges. According to customer service, the changes occurred in December. Citibank took $240.00 out of my account without my authorization. When I asked for a fee reversal, Citibank would not allow it. I am really disappointed by the way Citibank does business! Is there a solution for this issue?
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