Complaint / review text:
Unfortunately I was taken in by this scam too. I found the trial sign-up info through an article about one woman's way of trying to save some money. The article looked legitimate. I had not clicked on any ad links to find it and it was on CNN's site. Very sneaky! The article explained that if you use DazzleWhite and Vibrant Whitening one after the other, you could lighten your teeth better than just using one brand. She also provided the codes to lower the shipping and handling costs.
Like a fool, I didn't read the extra fine print that stated I had to cancel within 15 days to not be charged. I was hit with an $88.97 charge and received more Vibrant Whitening applications. I contacted Vibrant via email at [email protected] I received a response telling me that I would have received a refund if I had canceled within 15 days of receiving the trial. I did some digging and found out that I could get a refund if I was unsatisfied with the product. Here is what it says on the website:
We have a 15-day satisfaction guarantee return policy on all shipments.
If you are unsatisfied with our product, you may return the unused
Portion 15 days from the date that the product was originally shipped
To you for a FULL refund according to the following terms. To obtain a
FULL refund, your return must be postmarked 15 days from the date that
The product was originally shipped to you. Please note, the following
Terms apply for all returned items:
To return a product for an exchange or FULL refund you will need to
Obtain a Return Merchandize Authorization (RMA) number by contacting
The billing department at [email protected]
I emailed this to them and they promptly sent me an RMA number and received a refund within 10 days of them receiving the unused products.
I am glad that I was able to get my money back and I hope this information helps others.