Complaint / review text:
Unfortunately I was taken in by this scam too. I found the trial sign-up info through an article about one woman's way of trying to save some money. The article looked legitimate. I had not clicked on any ad links to find it and it was on CNN's site. Very sneaky! The article explained that if you use DazzleWhite and Vibrant Whitening one after the other, you could lighten your teeth better than just using one brand. She also provided the codes to lower the shipping and handling costs.
Like a fool, I didn't read the extra fine (and hard to find) print that stated I had to cancel within 15 days to not be charged. I was hit with an $58.09 charge and received more DazzleWhite application pens. I contacted DazzleWhite via their online chat. The customer support person gave me a cancelation number, but could not refund my money. She gave me this number to call to 888-948-5508 which I did. The person on the phone said that I could receive a refund because it was within 60 days of being billed. He emailed me the return instructions, gave me and Order number and said I will receive a refund within 10 days after they receive the product.
After reading all the bad reviews about them, I was very surprised at how easy it was to contact a person and that I wasn't given the run around.
I still plan to cancel that credit card just in case they don't plan to honor the cancelation or try to charge me for other things. I'll update this in a couple of weeks and let you know if I received a refund.
I hope this helps others.