Complaint / review text:
After signing up for Colonaid700's free offer which actually cost $6.99 and not reading the small print, which to be honest I never saw. After the 15 days mentioned in the small print I saw a charge of $88.00 on my credit card. I immediately emailed them many times and they refuse to credit my card.
When I received my first shipment which I assumed the $88.00 covered I immediately notified ColonAid for an RMA as described below in their Return Policy and they keep referring back to the original agreement which had noting to do with the return policy. They would not even talk about the return policy or RMA. If you call their toll free number it is only for ordering and they say that all correspondence must be done by email.
This company is a total ripoff and should be reported for unfair business proctices. I am going to pursue this with my local consumer reporter from WIS TV in Columbia with over 1 Million viewers.
ColonAid700 Return Policy
We have a 15-day satisfaction guarantee return policy on all shipments.
If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 15 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items:
To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at [email protected]
An RMA number can ONLY be obtained by contacting the billing department at [email protected]
You will receive a response within 24 hours.
1) We cannot process or refund packages marked "Return to Sender."
2) Refunds will be issued to the same credit card that was charged when ordering the product.
3) To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping deparment is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:
1210 S. Brand Blvd.
Glendale CA 91204
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution