Complaint / review text:
I ordered a 15 day trial supply for the cost of Shipping and Handling and I tried to cancel before the trial period ended and no one answers the phone. It just clicks off. Now I have been charged $94.57 which I did not authorize and I can't reach anyone to cancel these charges. The Web site says "Refund and Exchange Policy
Acai Berry Supreme Return Policy
We have a 15-day satisfaction guarantee return policy on all shipments.
If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a refund according to the following terms. To obtain a refund, your return must be postmarked 15 days from the date that the product was originally shipped to you. All returns are subject to a 30% administrative handling and restocking fee. We do not refund or credit shipping charges for any monthly shipments. Please note, the following terms apply for all returned items:
To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 1-866-938-4832.
An RMA number can ONLY be obtained by contacting the billing department at 1-866-938-4832.
We cannot process or refund packages marked "Return to Sender."
Refunds will be issued to the same credit card that was charged when ordering the product.
To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:
GIC Shipping Department
134 NW 16th Street Suite 1
Boca Raton, FL 33432
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.
The standard ground mail service is shipped via the United States Postal Service First Class Mail. With our Expedited Shipping Option (if available), we will make your shipment our priority and ship these packages out the same day for all orders placed before 1PM EST and the next day for all orders placed after 2PM EST (packages will arrive within 1-4 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly shipments." However, I can't reach anymore to an RMA number.