Two weeks before I put an offer on a house, I called Reliance to inquire about their furnace rentals, since the house I was looking at had a rental already installed. I was told that they could not discuss the furnace or the options (removal, buyout, monthly rate), but that I was to call once I was in the house to make arrangements. I stupidly believed the guy and put in the offer.
After the offer was accepted, I got an email from my Realtor to contact Reliance. I called them and found out that I now either pay a monthly rate for the remainder of the contract or buy out the furnace and receive no warranty. I was told they were in the rental business and not the warranty business. They refused to remove the furnace.
I called back repeatedly and asked to talk to a supervisor and was refused. I finally had a person call me back, but they told me to contact my lawyer since it was "out of their hands." I did, and the cost to litigate is more than the cost of the furnace.
Do not rent from these people. A seven-year term with no ability to have it removed or canceled is a bad idea, especially if you are selling your house or going to purchase one with a rental unit. I have also had problems with their service on my water heater in my current house, which makes me furious that I have to pay this company any money for their predatory practices.
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