Usacomplaints.com » Construction & Repair » Complaint / Review: Robin Aire Heating And Cooling - Upseller. Refused furnace repair. Would only do business if bought new from them. #211168

Complaint / Review
Robin Aire Heating And Cooling
Upseller. Refused furnace repair. Would only do business if bought new from them

This company is all about upselling. They have little interest in servicing your existing equipment. Want to sell you all new products.

Called Robin Aire Heating and cooling to clean and inspect 10 year old Trane furnace. Technician diagnosed a weak control limit switch and ordered a new one. Did not clean furnace. Wanted 2 days for part to come in and be installed. Asked again about cleaning the furnace and was told I should not worry about it. He did suggest the furnace too large for our house and duct work inadequate, so we scheduled an appointment with their company to receive an estimate for additional duct work.

Less than 24 hours later furnace begin to act up. Cycling on and off and blowing cold air.

Contacted Robin Aire to correct the problem and was told by the owner that they would not service the furnace. That it was too big for the home and we had no duct work. They would not come back out to service existing furnace. I asked them to at least back their work and was told no. I asked them if they would at least come out and clean the furnace. The owner kept saying the furnace was too big for the house and I had no duct work and they would not service my furnace. Owner was a bit argumentive.

I asked him then to refund my money for performing uneccessary service thay maybe caused the problem and for not cleaning the furnace as requested in the first place. They were not going to come back and check. Of course they refused a refund and told me not to stop the check or they would take me to court.

Now my furnace has been looked at by another company (really had no choice here) who tested the old and replacemed part and felt both parts were in good working order. He cleaned the furnace and suggested getting a new thermostat. My furnace is running fine today without any problems.

Don't call this company to service your furnace or A/C. They will only take your money for unnecessary repairs and try to force you into new equipment you don't need.


Offender: Robin Aire Heating And Cooling

Country: USA   State: Michigan   City: Milford
Address: Old Plank Road

Category: Construction & Repair

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