Complaint / Review
Directtv
$299 refund refused after HD box could not be installed

I signed up for Directtv on March 16th. I ordered 1 high definition box at a cost of $299, which Directtv took directly out of my bank account.

When the 1st installers came out, I was told that there was a line of sight issue and that high definition could not be installed. I called Directtv and was told the money would go back into my bank account in 5 to 7 days. 2 weeks went by and nothing.

Then I called again and was told by Directtv that they would have to send another installation company out to confirm I could not receive high definition before refunding my money. They came, they confirmed, and still no refund.

I just called again and was told that Directtv sells the equipment and whether it works or not is not their problem. They are refusing to refund me the $299 I paid for the high definition box!!!